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Case Study – Contract and Permanent Hires Fit Technical and Cultural Requirements

Thompson Technologies Supports Quick-Serve Restaurant’s Tremendous Growth

The Client
A national quick-service restaurant chain and one of the largest privately held restaurant chains in the nation, based on annual sales.

The Challenge
The restaurant chain aims to create a challenging and productive work environment, both for its corporate staff and for contract personnel supporting the firm’s growth. “We set our expectations extremely high,” according to the restaurant chain’s Senior Director of IT Client Services, which is the team that supports workplace technologies for corporate staff and owner/operators. As such, the restaurant chain requires an IT staffing partner who not only understands its technical environment, but also its corporate culture and selection requirements.

The Solution: Contract Services
Thompson Technologies provides contract consultants to its restaurant chain client in support of its internal help desk function. Led by an onsite Thompson Technologies manager, a team handles most of the transactions associated with maintaining the corporate technology platform and end-user support. For these roles, placed job titles include:

  • PC Technician/Help Desk Support
  • Technical Writer/Business Analyst
  • Exchange/Messaging Administrator
  • IT Trainer

Job responsibilities for the support team encompass the following:

  • Laptop/desktop setup and imaging
  • Rollout and go-live for staff and store personnel
  • Building replacement computers
  • Managing the warranty and repair processes

The Solution: Permanent Placement
When it comes to direct staff hires, the national restaurant chain hopes that each offer will represent that candidate’s last—and best—job. During the company’s rigorous selection process, candidates typically interview with multiple corporate leaders over several days, undergo comprehensive IT skills testing and provide detailed references.

From the outset, Thompson Technologies sets clear expectations and screens accordingly, so that only candidates who are a great potential match make it to the client interview stage. Deploying its own meticulous recruitment model, Thompson Technologies has filled positions for the following roles:

  • Exchange/Messaging Administrator
  • SOA Architect/Integration Specialist
  • Oracle DBA
  • Unix Administrator

According to the restaurant chain’s IT Director, “They are able to help us make sure it’s a good opportunity for the candidate as well as our company. They provide a great service, either filtering if it’s not the right match for the person, or helping along the process.” For a recent Systems Architect opening, the manager realized that “… a lot of people have architecture on their resume but can’t actually do it. We were looking for someone who would roll up their sleeves and help implement new technologies, and Thompson found us a great person.”

From that same candidate’s perspective, Thompson Technologies did a good job of understanding his professional goals and marketed the national restaurant chain’s opportunity appropriately. The recruiter clearly defined the role and the layout of the firm’s IT organization. “I wasn’t aware upfront how cutting-edge they were from a technical perspective; that was a happy find once I started going through the process,” he stated.

Key Benefits
The national quick-service restaurant chain places particular value on Thompson Technologies’ ability to deliver candidates with strong technical and interpersonal skills. Other factors that distinguish Thompson Technologies’ service include:

IT Specialization: Because of their exclusive focus on IT staffing, Thompson Technologies has developed an in-depth understanding of this national restaurant chain’s technical environment and IT priorities. IT managers don’t have to spend a lot of time explaining what they need, so they can concentrate on core business objectives.

Cultural Alignment: The similarities between this restaurant chain and Thompson Technologies are remarkable. Both companies put people first; both contribute significantly to charitable causes; and both are known for their high integrity. Those factors strengthen the business relationship immeasurably.

High Performance Standards: Thompson Technologies proactively maintains an internal scorecard for each account, which provides a foundation for discussion on activities and results. Accountability is a central corporate philosophy.

“We really do value long-term relationships, starting with our employees as well as with our vendors,” says the restaurant chain’s IT Director. “We’ve chosen Thompson because of their extended partnership with us and because they’ve done a good job placing people for us.”

The Results
Thompson Technologies has supported the national quick-service restaurant chain’s hiring efforts since 2001. Over the course of the relationship, Thompson Technologies has averaged 10-15 consultants on board, and several key direct hires per year. They consistently deliver high quality candidates, calibrated to the restaurant chain’s IT priorities and strong performance standards.

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